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A manual in the Advanced Communication Series, containing information about conversing with ease, negotiating, handling criticism, coaching someone to improve performance, and expressing dissatisfaction effectively.

The ProjectsEdit

Conversing with EaseEdit

Time 10–14 minutes
Objectives
  • Identify techniques to use in conversation with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.

The Successful NegotiatorEdit

Time 10–14 minutes
Objectives
  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.

Diffusing Verbal CriticismEdit

Time 10–14 minutes
Objectives
  • Respond non-defensively to verbal criticism.
  • Employ a 5 step method to identify the problem, diffuse the attack and arrive at the solution. (Listen, acknowledge, question, paraphrase and agree with the truth.)

The CoachEdit

Time 10–14 minutes
Objectives
  • Determine reasons for someone’s substandard performance.
  • Coach the person to improved performance.

Asserting Yourself EffectivelyEdit

Time 10–14 minutes
Objectives
  • Enjoy the mental and physical benefits of being assertive.
  • Employ the 4 step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.

ResourcesEdit

Catalogue No. 226M

Pages in category "Interpersonal Communication"

The following 6 pages are in this category, out of 6 total.

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