A manual in the Advanced Communication Series, containing information about conversing with ease, negotiating, handling criticism, coaching someone to improve performance, and expressing dissatisfaction effectively.

The ProjectsEdit

Conversing with EaseEdit

Time 10–14 minutes
  • Identify techniques to use in conversation with strangers.
  • Recognize different levels of conversation.
  • Initiate a conversation with a stranger.
  • Use open-ended questions to solicit information for further conversation.

The Successful NegotiatorEdit

Time 10–14 minutes
  • Employ win/win negotiating strategies to achieve your goals.
  • Enjoy the benefits of win/win negotiating.

Diffusing Verbal CriticismEdit

Time 10–14 minutes
  • Respond non-defensively to verbal criticism.
  • Employ a 5 step method to identify the problem, diffuse the attack and arrive at the solution. (Listen, acknowledge, question, paraphrase and agree with the truth.)

The CoachEdit

Time 10–14 minutes
  • Determine reasons for someone’s substandard performance.
  • Coach the person to improved performance.

Asserting Yourself EffectivelyEdit

Time 10–14 minutes
  • Enjoy the mental and physical benefits of being assertive.
  • Employ the 4 step method for addressing a problem and asking for help.
  • Overcome resistance to your requests.


Catalogue No. 226M

Pages in category "Interpersonal Communication"

The following 6 pages are in this category, out of 6 total.

Ad blocker interference detected!

Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers

Wikia is not accessible if you’ve made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected.